A voyage that begins even before you get in the saddle!
The entire world of THOK E-Bikes is at your disposal before you even become a THOKer, to help you make the right purchase and later to support you in the after-sales process.
Our bikes can be purchased online or through our network of THOK Points, the price does not change.
Here’s how!
Our sales assistant will support you by phone by recommending the bike model best suited to your needs and the appropriate size, will answer your questions and will support you step by step in your online purchase also with the support of video call, to show you live the features of our models:
The main advantage of buying online is that it can be done from the comfort of your own home, at any time of day or night. Our site accepts all types of payment: credit card, bank transfer, PayPal. Contact us to find out about our ‘THOK Big Family’ programme.
Receive your bike in the comfort of your own home or at your trusted THOK Point via the Click & Collect system (order online and collect from an authorised dealer). If you don’t have a THOK Point near you, just give us the contact details of your trusted dealer and we’ll land your THOK wherever you prefer.
For all types of purchase (including online purchases), service support is guaranteed by the THOK Point and Shimano/Bosch Centre network. THOK E-Bikes is always at your direct disposal for advice, technical opinions, troubleshooting and suggestions by contacting
Our THOK Point network is made up of bike professionals who are available to help you choose the most suitable model for your needs, advise you on the right size, answer your questions and support you step by step in your in-store purchase.
At THOK Points you can purchase our e-bikes and choose from different forms of payment.
Bikes that are not in the shop are shipped from THOK to the shop within 48/72 working hours.
You will receive your bike directly at your nearest THOK Point. The retailer will take care of the assembly and set-up of the suspension and tyre pressure, give you tips on setting up the engine, and advise you on the possible choice of accessories and the most suitable clothing for using the ebike.
You will immediately have a point of reference in the area for technical support and solutions to any problems. THOK E-Bikes is always at your direct disposal for advice and suggestions by contacting:
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